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call queues
asked in Developers
Is there an API to obtain call time and number of calls per user and queue?Good day everyone, the project on which i'm working wants to create a simple metrics dashboard per user, the idea is...
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Aug 23, 2022 at 10:00am
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Answer
asked in Developers
Queue call count and longest holdIs there an API to get the number of calls waiting in a call queue and also retrieve the longest call hold time that is ...
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Aug 20, 2022 at 12:08pm
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Answer
asked in Developers
Within Ringcentral MVP, is there a way to export via API or other method the call queue settings, for example Call queue details, pickup settings & members?...
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Aug 18, 2022 at 12:56pm
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1
Answer
asked in Users
Ringing time is < 10 seconds for call center call queuesWe have multiple call queues created (Simultaneous) for call center on RingCentral portal, which is still under the proj...
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Aug 7, 2022 at 11:25pm
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1
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asked in Users
Rollover over lines - If first extension doesn't answerinbound call into our main number. user presses option 1 for sales. If no-one answers, can it automatically roll to next...
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Aug 6, 2022 at 5:36pm
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Answers
asked in Users
call queuesin a Call Queues i create 2 groups but when it ring on group 1, rings only on group 2 not on the group 1 how to change t...
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Aug 3, 2022 at 12:44pm
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Answers
asked in Users
Question about Custom Rules for a Call QueueSome of our call queues have been overwhelmed by spam calls lately, so I am trying to configure a Custom Answering Rule....
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Aug 3, 2022 at 9:34am
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2
Answers
asked in Developers
Event for Individual Queue PresenceThere is no current presence event that is generated when an agent (or admin) changes their presence status with a speci...
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Aug 3, 2022 at 8:18am
1 likes
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Answer
asked in Users
Calls ring less than 1 ring, then hang upI have at least 3 users now, for whom calls ring their iPhone very briefly, then immediately disconnect. Both queue cal...
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Jul 15, 2022 at 12:29pm
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Answers
asked in Users
Call handling when no agents are logged inThis happened today. There were no live agents signed into the call queue. The queue is set to allow a maximum hold time...
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Jun 30, 2022 at 10:46am
1 likes
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Answers
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